Superchat Alternative for Small Businesses: Convelly vs Superchat

Superchat is a shared inbox for many channels, sold on a 12-month minimum term from €89 a month, with its AI agent from €149. Convelly gives your business a second brain, Elly: it remembers every customer and answers, sells and books in the chat, on every plan including Free, with no minimum term. This guide is part of our Convelly comparisons.

What Superchat's price page says

The figures below come from Superchat's own price page, checked on 2026-10-27:

• Every paid plan carries a minimum contract term of 12 months.
• The free plan covers 30 active contacts a month and one user; a business that hears from a handful of customers a day passes that within weeks.
• Basic, at €89 a month, has no AI agent. The first AI agent comes with Professional at €149 a month; each further agent costs €49.
• The web widget for your website is also a Professional feature. The WhatsApp newsletter is an add-on at €49 a month, an extra user costs €19 and an extra WhatsApp number €49.
• Superchat's website offers no booking calendar, booking page or deposits; bookings live in a second tool such as Calendly.

Convelly vs Superchat at a glance

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Five reasons small businesses choose Convelly

Elly remembers every customer and answers on every plan

On Superchat, the AI agent is a Professional-plan feature. In Convelly, Elly is part of every plan, Free included, and writes as your business. Before it replies, it reads the customer's conversations from every channel, their bookings and payments and your team's private notes, then answers with your real services, prices and free times, in the customer's language, at any hour. The AI chatbot page shows a real conversation.

Booking, deposits and reminders are built in

Convelly's booking calendar covers services, staff, rooms and group sessions, with a booking page in your branding for your website or Instagram bio. Deposits run through your own Stripe account, reminders go out on WhatsApp and by email, and customers move or cancel from a link. Convelly never takes a commission on a booking. Superchat has no calendar of its own, so bookings live in a second tool such as Calendly. Reducing no-shows with deposits shows how businesses use this.

Website chat and every channel in one inbox, included

One line of code puts Elly on your website, included on every plan, with the same memory it uses on WhatsApp, Instagram, Telegram and email. Leads from Facebook and Instagram ads land as contacts on their own. Superchat reserves its web widget for Professional and up. The website chat page shows what a visitor sees.

Elly runs the workspace when you ask

The same Elly works for your team inside the app. Anything you would do in Convelly by clicking, you can ask for in a sentence: set up a service with a deposit, or build an automation that welcomes every new lead on WhatsApp. Every change is shown to you first and runs only after you approve it. Superchat sells its AI copilot as an add-on at €29 a month, while in Convelly this is part of every plan; see the Elly AI assistant page.

No twelve-month commitment

Convelly bills monthly, or yearly at a lower rate, and you can cancel at any time. The free plan has no end date, so you start with your real services and upgrade once Elly is doing real work for you: Starter costs €39 a month, Growth, for a team of three, €99.

What a two-person business actually pays

Take a business where two people answer WhatsApp and Instagram and want an AI to reply and book. On Superchat that means the Professional plan at €149 a month; with the 12-month term, €1,788 net is committed on day one, and the WhatsApp newsletter add-on raises the month to €198.

On Convelly, Growth covers 3 users and 2 channels for €99 a month, or €82 billed yearly, with Elly answering and booking on both, campaigns, the booking calendar and the website chat included. For one person and one channel, Starter at €39 a month does the job; every figure is on the pricing page. Meta's own fees for WhatsApp template messages apply with any provider, Superchat included; how template pricing works explains them.

Where Superchat goes further

Superchat covers Facebook Messenger and SMS, sells an AI phone assistant that takes calls, and states an ISO 27001 certificate on its website. Convelly does not offer Messenger, SMS or phone calls today and holds no such certificate; it works in written channels and transcribes voice notes so Elly can answer them. If most of your customers call, Superchat's wider scope matters. If they write, Convelly answers, remembers and books from day one, on every plan.

Switching from Superchat to Convelly

Because Superchat contracts run for 12 months, the clean moment to switch is your renewal date. Before then, set up Convelly on the free plan: it takes about fifteen minutes, Elly reads your website and writes its own instructions, and you import your contacts from a spreadsheet, duplicates caught by phone and email. Your WhatsApp number belongs to your business; choosing and moving your business number explains how it changes provider, what happens to your old chats what you can keep, and the first 30 days after the switch what to set up first.

Frequently asked questions

Superchat prices and features from superchat.de/preise and Superchat's own website, checked 2026-10-27, EUR net of VAT, monthly billing. Convelly prices come from the EU price list on our pricing page. Superchat is a trademark of its owner; Convelly is not affiliated with Superchat.