A Website Chat That Answers, Books and Hands Over

Most visitors leave a website without writing a word. The ones who do write want an answer while they are still on the page: what does it cost, is anything free on Saturday, where exactly are you? A contact form promises a reply tomorrow, and by then the visitor has asked someone else. Convelly's website chat answers now. One line of code adds a chat button to your site, and Elly, Convelly's AI, answers there as your business, in the visitor's language, with your real services, prices and free times. When a person is needed, your team takes over in the same window, and every conversation lands in the shared inbox next to your other channels. Where a chat belongs on a page, and why it beats a form, is the subject of website widgets and links that start conversations; this page is about what Convelly's chat does once a visitor opens it.

What a visitor sees first

The chat does not open on an empty text box. It opens like a conversation, with the assistant's greeting as the first message and up to three suggested questions to tap. Below them sit shortcuts that answer the most common questions before anyone types, and you choose which of them show:

• The next free time, with a Book button.
• Your popular services.
• Your opening hours.
• Your address, with directions.
• Up to six people of your team.

Each shortcut opens in place, so a visitor who only wanted the opening hours has them in one tap and can still ask a question afterwards. Elly answers under the name you give the chat, shown at the top of the chat and over every answer, or as "AI assistant" when you give none. Every AI message is marked as such, and the line "AI assistant. It can make mistakes." sits under the text box. The answers come from what Elly already knows about your business: the same services, prices, calendar, documents, rules and tone that drive your AI customer chat on every other channel.

Booking without leaving the chat

Elly does not describe free times in a paragraph and hope the visitor types one back correctly. Services, free times and the booking appear as cards the visitor taps: a service, a person when you let customers choose, and a time. The chosen time is held for ten minutes while they confirm, so nobody else can take it in the meantime. These are real bookings in the same calendar your team works in and your booking page shows, under the same rules: minimum notice, how far ahead people may book, and whether a booking needs your approval first.

When a service is paid online, with a deposit or the full price, the payment opens your payment page in a new tab, and the card in the chat turns into the confirmation once it is paid. Taking payments at booking explains when a deposit is worth asking for. Your booking page and the chat can sit on the same website: the booking page is a form for one booking, while the chat is a conversation in which Elly also answers the questions that come before it.

Careful until the visitor confirms who they are

Anyone can type a name into a chat window, so Elly is careful with what it reveals. Until a visitor confirms who they are, with a code sent to their email or by continuing the chat on WhatsApp, Elly answers questions and books new appointments but looks up nobody's bookings or details. Once they have confirmed, it can move or cancel their own bookings within your rules, the same rules as the links in your reminders. It never changes a visitor's contact details or deals. When a photo would help, Elly can ask for one, and the visitor sends it from the chat.

A person takes over, in plain sight

When your rules say a person should answer, Elly hands the conversation to your team, and anyone on the team can take over at any time with one switch. The visitor sees it happen: the team member joins with their first name and photo, or as "a team member" for someone who prefers not to show, and a line says how soon your team usually replies. Your team sees the page the visitor is on and whether they are still there, sends text and photos, and the visitor sees when someone is typing. When the AI should stop and fetch a human covers the moments worth writing into your rules, and setting response time targets for chat support helps keep the reply time a visitor is shown short.

When nobody can answer

Not every message arrives while someone is free. After Elly hands a chat to your team, a visitor who finds you closed, or who has had no reply for ten minutes, can leave an email address or a phone number; you choose which. With an email and their consent, they get an email when your team replies while they are away, with a link back to the chat. The conversation waits in the shared inbox like any other, so the answer goes out from the same place as the rest of your team's work.

Continue on WhatsApp

Some visitors would rather not keep a browser tab open. If WhatsApp is connected, the visitor can move the conversation to WhatsApp with one tap, or by scanning a QR code on a computer. The two chats become one customer, and whoever was handling the chat keeps it, so the visitor does not have to start again with someone new. Continuing on WhatsApp also confirms who the visitor is, just as the email code does.

It looks like your website

A chat that looks bolted on gets ignored. Enter your website's address and Convelly reads its colours and logo and offers three looks to try. Then adjust the brand colour, the style, the chat button and the chat's name, all in one preview on a phone or a computer, and save when it looks right. The chat follows your site's light or dark mode, and it speaks English, German and Arabic, right to left for Arabic, following the visitor's language.

One customer, every channel

Every website conversation lands in the shared team inbox, next to WhatsApp, Instagram, Telegram and email, with the same assignment, notes and views as the rest. A visitor who confirms their email or continues on WhatsApp joins the customer who already has that address or number, so their conversations, bookings and deals stay on one record, along with the page they chatted from. Matching one customer across channels explains why that matters more than it sounds, and the guide to one inbox for many channels covers planning past a single channel.

Anonymous visitors do not fill up your customer list. Someone who chatted without leaving a name, email, phone number or booking sits behind the "Website visitors" filter, does not count towards your plan's customers, and is removed after 30 quiet days unless they have a deal, a note or a tag. The chat also has numbers of its own: how often it was opened, how many conversations started, how many Elly answered, how many went to your team and how many were booked in the chat, over the last 30 days.

One line of code, on every plan

Adding the chat takes one line of code on your site, or a paste into your website builder's custom code area. It shows only on the sites you allow, up to five. The chat also has a page of its own that you can share as a link or a QR code, so it works on a flyer, a receipt or a shop window as well as on your website. QR codes that bring offline customers into chat shows where such a code earns its place, and the guide on where your leads actually come from puts your website next to your other sources.

The website chat is on every plan, and it takes none of your plan's channels. On Free, Elly answers up to 100 website chat conversations a month. On the paid plans, Elly's website replies use the plan's AI credits like every other channel. On every plan, Elly's replies to visitors who have not confirmed who they are stop for the day at a daily limit, 100 by default, and the chat goes to your team. Plans and credits are on the pricing page.